Privacy Policy

Returns and refunds

In order to return an item, please contact us first at

State why you are returning the item. (Note we can only offer a refund or to replace the product if it is defective on arrival)

If you post your item to us we strongly recommend returning your items via a tracked postage as we cannot be held liable for any losses or damage in transit.

You will receive a refund or credit for your returned items once our returns team has received and processed the items.

This can take up to 7 working days during busy periods.

Depending on the method of payment, your returned funds can take up to 5 days to appear back in your account.

Discreet Packaging
Your discretion is one of our main priorities so please be assured, all our goods are sent in plain packaging, with just a staff member’s name as the sender and our address.

Returning Goods
Before returning any items, please contact us and we’ll guide you through the return process. You must contact us within 7 days after receiving your goods.

Sex Toy Returns

Sex toys can only be returned after 7 days of receiving the package.

The toy must be returned in the same packaging it was received in. If the toy is proven to be faulty or defected you will be offered a replacement product or your money refunded.


Privacy Policy

Collared is committed to protecting the private sensitive information of our customers. We have revised our Privacy Policy to reflect our commitment, and we strongly urge you to take some time to review the new version below.

Promotional Offers from the Company

If you do not wish that we retain or use your e-mail address/contact information to promote our own products or services, you can opt-out  by sending us an e-mail stating your request to Informing us that you no longer wish to be contacted about promotional material.

Data Retention Policy

There are two main categories of data we are primarily concerned with: Personal Data (all of the information that identifies a particular customer (e.g. name, address, email address, etc.) and Sales Data (the purchases any customer may make). We undertake that we will not retain your personal data for periods that are longer than necessary for the purpose for which it was obtained and/or held for processing. We must, however, retain sales data for a minimum of seven years in order to comply with the requirements of various legal and financial regulatory agencies. As a result, in addition to a user’s ability to export/modify/purge personal data from our system, we have a two-tiered approach to purging personal data.

Generally speaking, we will retain your personal data for a minimum period of three (3) years following the last day in which you interacted with us regarding the purpose for which the personal data was obtained and processed. For example, we will retain Sales Data related to any sale for a minimum of three (3) years from the date the relevant goods or services were delivered to or, in the case of streaming video, used by you.

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we undertake to determine a period of retention based upon the relevant applicable statute of limitations as concerns any claim you may have as against each other based upon your interaction with the Website and/or the order or delivery of any goods or services and to attend to security issues and prevent or investigate attacks and/or fraud, maintain our record-keeping, and properly administer our Website and business.

In any event, we may retain your personal data where retention is necessary for legal or regulatory compliance purposes or in order to protect the vital interests of either of us or of a third party.

It is important to note that once personal data is purged either by request or our data retention policy, there will be no way for the customer or our customer service department to access any of the data or digital products stored on our servers and associated with that account.

Correcting Your Information

If your physical address changes or you change your email address, please advise us in writing or update your user account information so our records remain up to date and there is no delay to your receipt of an order or warranty status. We are not responsible for lost goods or incomplete services due to your failure to update such information.

To exercise any of your rights in relation to your personal data, or to request access to, correct or delete any personal information that you have provided to us, please contact us by e-mail at– Privacy Inquiry General- Request Regarding. There are exceptions to our obligation to delete or modify your personal data. In general, we may not accommodate a request to delete or change information if the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record-keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.

We reserve the right to require proof of identity and residence, and (subject to applicable legal restriction) to obtain reasonable condition for providing access to, modifying or deleting your data.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Privacy Shield & Data Protection Authorities

We believe that we are in compliance with the EU-AU. Privacy Shield Framework as set forth by the Australian Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union to Australia. We commit to comply with the applicable Privacy Shield Principles for all onward transfers of Personal Data from the EU, including its applicable onward transfer liability provisions. We have, or as of the relevant time will have, certified to the Department of Commerce that we materially comply with the principles of the Privacy Shield and in the event of any conflict as between this Privacy Policy and the Privacy Shield, the Principles of the Privacy Shield will control. To learn more about the Privacy Shield program, and to view our certification, please visit the Privacy Shield web site which as of the date of this Policy was located at:

We commit to resolve complaints about our collection or use of your Personal Data as required under the applicable Principles of the Privacy Shield. EU individuals with inquiries or complaints regarding our policies and their inter-relation with Privacy Shield principles should contact us at subject=Australian Privacy Shield – Data Protection Inquiry.

If you have a complaint concerning our use of relevant Personal Data, which remains unresolved by other means, you may have the right to binding arbitration. The pre-conditions for arbitration, and your rights in this regard are more fully described on the Privacy Shield website which as of the date of this Policy was located at:

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any personal information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for selecting one that is strong and keeping it confidential. We ask you not to share your password with anyone. We also urge you to be careful about disclosing any personal information in public areas of the Website. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Special Offers and Updates

We send all new members a welcoming e-mail. Established members will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications in these e-mails.


If a user wishes to subscribe to our newsletters, we ask for contact information such as name or/and e-mail address. Out of respect for our user’s privacy, we provide a way to opt-out of these communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our website is temporarily suspended for maintenance we might send users an e-mail. However, these communications are not promotional in nature.


Legal Disclaimer

Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Sharing With Third Parties

We do NOT share our customers’ e-mail addresses with third parties, except for when required by law (see legal disclaimer). In order to present our customers with potentially interesting opportunities, we do occasionally share name and mailing address information with certain third parties. We believe that our customers will benefit from these arrangements, but out of respect of our clients’ privacy, we will remove such information from disclosure upon request (via e-mail to by our customers.


Our customers are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. Customers who no longer wish to receive our newsletters and promotional communications via e-mail may opt-out of receiving these communications by clicking on the link provided in the e-mail or by visiting our contract us page.


We take every precaution to protect our customers’ information. When customers submit sensitive information via our website, their information is protected both online and off-line.

When our free sample form asks users to enter sensitive information, that information is encrypted and is protected by a secure password-protected database.

We also do everything in our power to protect user-information off-line. We restrict all of our customers’ information to our office, and only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.

If you have any questions about the security at our website, please contact us via e-mail at to

Supplementation of Information

To fulfill our obligation to our customers, it is sometimes necessary that we supplement the information that we receive with information from third party sources.

Changes to Our Privacy Policy

We may modify this Privacy Policy at any time by publishing a new version on our Website. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page and/or by email. The effective date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at:


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