We’ve written a list of some of the questions we often get asked about the products we sell:

Q: How long will it take for you to post my order out.

A: Your order is posted within 24 hours of us receiving it.

Q: How much is postage?

A: All our products come with free postage. We also allow for express postage for an extra $12.90

Q: How long will it take to receive my package? 

A: Our packages are sent out from our warehouse located in Melbourne, Australia.

Standard postage takes around 2 -7 days.

Express postage takes around 1-3 days for your package to arrive.

Q: What payment types do you accept?

A: We accept payment from all major card companies including, Visa and MasterCard. We also accept payments via PayPal.

Q: Can I get a refund if my toy or accessories are broken?

A: Yes! Please check out our return policy page for more information on how to apply for a refund.

Q: Are the products sold in your store good quality items?

A: We only choose to stock and sell items that we would buy and use ourselves. We do not stock and sell low-quality items to sell to our customers.

Q: How can we contact you about an order or tracking a product?

A: You can easily contact us at any time via our email at collaredcontact@gmail.com

Q: Is Collared an Australian based site and brand?

A: Yes! Collared is an Australian based adult brand started in 2015. We also sell our products on eBay


Below we’ve written some tips to help you look after and maintain your newly-bought toy:

1. Clean it


Clean your sex toy before and after use according to the manufacturer’s instructions. This usually involves washing it with warm water and mild soap or a sex toy cleaner.

2. Respect the power source


If your sex toy is rechargeable, fully charge it before first use. Do not use the toy while it is charging. If your sex toy is battery-operated, use good quality batteries and remove them when your toy is not in use.

3. Choose toy-compatible lubricant


Ensure lubricant used with your sex toy is compatible with its material. Water-based lubricant is generally the safest option. Avoid silicone-based lubricant with silicone sex toys because it can damage the material.

4. Use as intended


Only use your sex toy as intended by the manufacturer. This means only transferring the same toy from vagina to anus or anus to vagina if it is designed for that purpose. Thoroughly clean your toy before it penetrates a different entry.

5. Don’t force it


Never use your sex toy on areas that are sore, inflamed, swollen, cut or injured, or with an unwilling partner. Stop using your sex toy if you or your partner experience pain, discomfort or other concerns.

6. Take your time


Use your sex toy at your own pace, experiencing different sensations and intensities when you and any partner are ready.

7. Practice water safety


If your sex toy is not waterproof, never submerge it in water or use it in the shower, bath, pool or spa. If your toy is battery-operated, ensure no water gets in the battery compartment.

8. Store appropriately


Ensure your sex toy is completely dry before storing it in a safe, cool, dark place. Sex toys made from jelly rubber, realistic feel materials, TPE, TPR, latex or PVC should be stored without touching any other toys to prevent damage to the materials or colour transfer.

9. Perform maintenance


Regularly check your sex toy for signs of wear and replace as necessary.

10. Have fun!


Using sex toys is meant to be fun. Choose toys that you and any partner are comfortable with as you take your journey from beginner to advanced sex toy play.


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