Frequently Asked Questions

Below are some questions we regularly get asked here at Collared:

Q) Does Collared Adult Store use discreet packaging when sending out orders? I don’t want everyone knowing what I’ve ordered.

A) Yes! We always use discreet packaging when posting out your orders. We only use plain packaging and no mention of our store name.

Q) What payment types do you accept?

A) We accept payments from most credit card companies – including Visa and MasterCard. We also accept payments from PayPal.

Q) Where is Collared Adult Store based?

A) Collared is an Australian based company. We are currently based out of Melbourne, Victoria. 

Q) Do you guys do refunds and returns?

A) Yes, we offer refunds and returns on all our products. The product must be unused and still in the original packaging. The product must be faulty on delivery to warrant a refund. See our returns and refund page for more information.

Q) What type of products do you sell?

A) We only sell and select products we deem to be of a reasonable and high quality. If we wouldn’t buy and use the products ourselves, then we don’t sell them to you either.

Q) Tell us a little about your store, what makes you guys different from any of the others?

A) Collared Adult was started back in 2015 with an aim to bring high quality products to our customers and to also be involved within the Adult industry. Our brand continues today with a steadily growing range of products and happy customers each year.