Here are some of the questions we often get asked:
Q: How long does it take for you to post out my order?
A: Your order will be posted out within 24 hours of us receiving it.
Q: How much is postage?
A: All our products and orders come with free standard postage (Allow 3 – 6 business days for delivery
We also have express postage for an extra $9 (Allow 1-3 business days for delivery)
Q: Can you put my order in plain packaging?
A: All our packages and orders are sent out in plain and discreet packaging.
We respect our customer’s privacy and also allow for this with our discreet postal packaging.
Q: What payment types do you accept?
A: We accept payment from all major card companies including, Visa and MasterCard.
We also accept payments via PayPal.
Q: Can I get a refund if my toy or accessories are broken?
A: Yes! Please check out our return policy page for more information on how to apply for a refund.
Q: Are the products sold in your store good quality items?
A: We only choose to stock and sell items that we would buy and use ourselves. We do not stock and sell low-quality items to our customers.
Q: How can we contact you about an order or tracking a product?
A: You can easily contact us at any time via our email at firstname.lastname@example.org
Q: Is Collared Adult Store in Australia?
A: Yes! Collared Adult Store is an Australian-based adult brand and shop started in 2015.
You can also find our store and products on eBay
Below we’ve written some tips to help you look after and maintain your newly-bought toy:
1. Clean it
Clean your sex toy before and after use according to the manufacturer’s instructions. This usually involves washing it with warm water and mild soap or a sex toy cleaner.
2. Respect the power source
If your sex toy is rechargeable, fully charge it before first use. Do not use the toy while it is charging. If your sex toy is battery-operated, use good quality batteries and remove them when your toy is not in use.
3. Choose toy-compatible lubricant
Ensure lubricant used with your sex toy is compatible with its material. Water-based lubricant is generally the safest option. Avoid silicone-based lubricant with silicone sex toys because it can damage the material.
4. Don’t force it
Never use your sex toy on areas that are sore, inflamed, swollen, cut or injured, or with an unwilling partner. Stop using your sex toy if you or your partner experience pain, discomfort, or other concerns.
5. Take your time
Use your sex toy at your own pace, experiencing different sensations and intensities when you and any partner are ready.
6. Practice water safety
If your sex toy is not waterproof, never submerge it in water or use it in the shower, bath, pool, or spa. If your toy is battery-operated, ensure no water gets in the battery compartment.
7. Store appropriately
Ensure your sex toy is completely dry before storing it in a safe, cool, dark place. Sex toys made from jelly rubber, realistic feel materials, TPE, TPR, latex, or PVC should be stored without touching any other toys to prevent damage to the materials or colour transfer.
8. Perform maintenance
Regularly check your sex toy for signs of wear and replace as necessary.
9. Have fun!
Using sex toys is meant to be fun. Choose toys that you and any partner are comfortable with as you take your journey from beginner to advanced